Warranty and Returns Policy
Sure Aqua Corporation warrants that the product is fit for use under the specification provided and to the extent of the permitted under the law. Sure Aqua Corporation warrants that the delivered product will be free from any defects in workmanship or materials for a period of 24 months from the date of purchase. Further, the warranty provided herein applies only when used within the operating and maintenance instruction and used for its intended purpose. Beyond this, Sure Aqua Corporationis absolved of any and all liability for any use of the product.
Should your SureAqua product prove defective return, the product to SureAqua for a full refund or a replacement unit provided SureAqua assesses the defective unit has not been tampered or abused as per the instruction of use and operations.
In the event of a defect or non-conformity, the buyer shall promptly notify Sure Aqua Corporation in writing via e-mail, supplying a proof-of-purchase date, and will protect and retain the products for investigation if required, or Sure Aqua Corporation is absolved of any and all liability from any use of the product. There are no other warranties, either of merchantability or fitness, either expressed or implied.
Should the product not meet the specification and has breached the warranty. Return the product to Sure Aqua Corporation. SureAqua Corporation will take action to replace the product after investigating the product fault.
Should the purchaser wishes to return any unused product and receive a refund, it is the responsibility of the product to return to SureAqua at the purchaser’s cost. The refund will only be the amount for the products and not the shipping costs. The refund will only be sent to the customer on SureAqua receiving the product.