FREQUENTLY ASKED QUESTIONS
Browse through to find out how the SureAqua products helps keep you safe, provides safer drinking water, helps the environment, and reduces your personal carbon footprint.
SURVIVAL JERRYCAN FAQ
The outflow tap won’t turn or lift?
Water is not flowing from the pipe?
Should you have no flow from the pipe, follow the following instructions
1. Ensure the pump and filter are screwed on tightly – no air is leaking.
2. Make sure arrow on outflow Tap is aligned to the outflow pipe.
3. Check the seal under the thread of the Pump and filter is not damaged or twisted.
4. Increase the amount of water in the Jerrycan.
5. If all the above does not work, the filter may need to be placed.
What about the water around the tap when you are pumping?
How often should I backwash the unit?
It is beneficial to establish a habit of frequent backwashing to ensure the filter continues to operate to its maximum capacity.
Should I leave the tube when transporting the Survival Jerrycan?
Water stops flowing after I stop pumping?
How much water can be put in the Survival Jerrycan tank?
What is the optimum about of water for use?
How do I store the Survival Jerrycan?
How do I store the Carbon Filter when not in use?
Can I use the Survival Jerrycan with the Carbon Filter?
Yes. The bacteria and viruses will be removed from the water by the Survival Jerrycan UF filter. The Carbon Filter can be attached to the Survival Jerrycan if you need to improve the taste or when the water is “smelly”.
Has the Survival Jerrycan been tested?
The Survival Jerrycan Unit has been extensively tested and has never failed a test. Governments around the world have tested the Survival Jerrycan. See our website page for test results.
What happens if I drop the Survival Jerrycan?
Is the Survival Jerrycan tested before I receive it?
What is a John Guest Fitting?
Should I be concerned about the first carbon dust out of the Carbon Filter?
Where can I purchase the 1/4” Polyethylene tube?
What and where can I purchase a cleaning/disinfecting tablets of fluid?
They are available at TESCO, Amazon, hardware stores, supermarkets etc.
GENERAL FAQ ABOUT SURE AQUA PRODUCTS
Can SureAqua products be used with every type of water? What water conditions should be avoided?
Can Ice Contain Bacteria?
Once used, the products should be maintained by placing the unit in fresh water and gently blown in to the membrane to remove diluted sugars from the membrane. This will prolong the life of the product.
Does SureAqua products Eliminate Chemicals and Metals?
Does SureAqua products have an after Taste?
Does SureAqua products need cleaning, and how do I do it?
By following these easy instructions you will enjoy maximum life and performance.
For full instructions, go to www.sureaqua.com/aqua-survival-instructions and look at each product for specific cleaning instructions.
Does SureAqua products work with salt water?
SureAqua products does not remove salt from water as salt particles are smaller than 0.001 microns. They are in the region of 0.0005 micron
Does SureAqua products remove waterborne viruses?
Viruses have a very short life span in water, normally a couple of hours. Notwithstanding this, SureAqua products removes all known viruses to 99.99%. All tests to date have shown a removal rate of more than 99.9999% of all waterborne bacteria plus eliminating all parasitic contamination
Has SureAqua products been tested or certified?
How does SureAqua products filter contaminated water?
How effective is SureAqua products against preventing common diarrhea?
How environmentally friendly is it to dispose of SureAqua when compared against other similar products?
Because SureAqua products contain no chemicals there are no harmful contaminants to leach into the environment. This means the disposal of a SureAqua product is significantly more environmentally friendly than portable chemical based filtration systems.
How environmentally friendly is SureAqua products?
As the SureAqua products can replace thousands of plastic bottles, or reduce fuel consumption. It is estimated that it is 100 times more environmental friendly than comparable methods of providing clean water,
How long will SureAqua products last?
How safe is SureAqua products?
Is chlorine in water bad for you?
While chlorine is ideal for removing waterborne viruses and chemical contamination, Chlorine is itself a chemical disinfectant. Naturally, when used in water purification tablets it is significantly diluted. However, the compounds in Chlorine can cause everything from eye irritation, sore throats, respiratory disorders and more. The only side-effect of SureAqua products is healthy hydration.
Is it safer to drink from SureAqua products rather than a water bottle?
Also, many brands of bottled water are filled straight from the tap, at times with no special purification (http://www.rd.com/your-america-inspiring-people-and-stories/rethink-what-you-drink/article51807-1.html)
Is SureAqua products safe for use by pregnant and nursing women and children?
Yes. Unlike chemical-based products, there are absolutely no restrictions to using SureAqua products either on the short or long term.
Should I use SureAqua products with bottled water and soft drinks?
Should people who are susceptible to disease use a chemical based water filtration system?
Should people with thyroid disorder use chemical-based water purification products?
Chemical-based water purification products, particularly iodine, are not recommended for those with thyroid disorders or who are allergic to iodine. Chemical-based products should only be used short-term, no more than 3 weeks, due to the potential harm to the thyroid gland. Those with a predisposition to Grave’s Disease and with compromised immune systems should also avoid chemical-based products
Should pregnant and nursing women or children use chemical-based water purification products?
Children and pregnant and nursing women should avoid chemical-based filters and tablets. Chemical-based water purification devices are known to affect the fetus.
What is Cryptosporidium?
What is Giardia lamblia?
Giardia lambia is a protozoa that enters lakes and rivers through sewage and animal waste. The cysts can lie dormant in the contaminated water until ingested. The parasite then emerges to live in the small intestine. It can be present worldwide in municipal water systems, streams and creeks, so care should be taken not to drink water that is not purified. Symptoms of Giardia gastrointestinal illness include diarrhea, vomiting, cramps, and general malaise. Medical treatment should be sought.