a. SureAqua dispatch products every working day – Monday to Friday. Excluding Australia public holidays. All orders will be processed and dispatched within 48 hours of your order being made. All products are sent by standard delivery and should arrive within 3 – 5 working days.
b. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 30 business days. If for any reason, we cannot do this, we will get in touch to let you know what is happening within 21 business days of your transaction with us. If there is a problem with the availability of your chosen goods, our customer services staff will let you know the anticipated delivery date within 28 business days of your transaction with us. Please allow additional time (details on request) for the delivery of special order items.
c. SureAqua Corporation Pty Ltd reserves the right at its sole discretion to make partial deliveries of the ordered goods.
d. If you have any delivery queries, please call our customer service center. Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Customer Service Department.
e. All delivery charges are subject to change without prior notice.
f. Should you live in a remote region, there may be an additional shipping charge. We will contact you prior to despatch should this be the case.
g. In the event of any goods delivered by us being, damaged in transit, orders deficient of items shown on the delivery note, or failing to match the items ordered by you, then such details must be notified by you to us within seven business days of receipt in order to make any claim for compensation or replacements from us under our warranty. If we receive no such notification, the customer will be deemed to have accepted the items as satisfactory and as a complete delivery in full consideration of the transaction.
h. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown not to have been received by the customer.
Where the products are not able to be delivered to the delivery location and the delivery company has to return the product to SureAqua, the costs of the shipping will deducted from the product pricing as well as restocking fee. The balance will be refunded to the buyer.
Customer Feedback, Compliments & Complaints
b. Any complaint or compliment can be sent to our Customer Service Department. We will endeavor to deal with your complaint within five business days of the deemed day of receipt. In the event where we cannot resolve your complaint immediately, we will advise you within 14 business days of the steps we will undertake and the likely timescale of those steps, keeping you informed of any investigation we conduct into your compliant, so far as we are permitted to do so by the laws of NSW, Australia.
Order Confirmation & Shipment
Immediately after placing your order on our website, you’ll receive a confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
If your item is available for immediate shipment, we will process the charges and submit the order for shipment and send the order tracking information to the email address you provided at checkout. If you have not received your tracking information within 4 business days, please reach out to us at Service@SureAqua.com
If your item is on backorder or unavailable, we will void the pre-authorisation so your card will not be charged and we will contact you via email and telephone to discuss options.
No order shall be deemed to be accepted by SureAqua Corporation Pty Ltd until a written acceptance of the order is issued by SureAqua Corporation Pty Ltd or (if earlier) SureAqua Corporation Pty Ltd commences fulfilling the order in whole or in part.
All prices are shown in US dollars and are exclusive of the tax of country of purchase. Tax will be charged at the prevailing rate unless clearly stated otherwise. All prices are subject to change without prior notice.
Pricing and Print Errors – Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
A transaction is concluded and creates a time of contract when SureAqua Corporation Pty Ltd receives your cleared funds for the donation or purchase is made. All contracts occur at the place of processing, which is at SureAqua Corporation Pty Ltd office located in NSW, Australia.
If you wish to cancel an order, please contact us on Service@SureAqua.com. All orders canceled after 24 hours are subject to the restocking fee. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method used when placing your order.
Modifications to the service and prices
a. Prices for our products are subject to change without notice.
b. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
c. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and orders that use the same billing and shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by non-authorized dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
Payment terms and title to goods
Ownership of Goods – All items supplied to the customer remain the property of SureAqua Corporation Pty Ltd until final payment of all sums owing in respect of those goods has been received in full by us. SureAqua Corporation Pty Ltd shall not be deemed to have received any payments until cleared funds are received. Upon full payment, SureAqua Corporation Pty Ltd will despatch the goods to you, and the title to those goods passes to you upon delivery.
With the exception of tax, the price is exclusive of any applicable sales taxes, any other charges (including bank charges), taxes, and import and export duties, all of which the customer shall pay in addition when it is due to pay for the goods.
Products Or Services (If Applicable)
a. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
b. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
c. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.